Refund policy

Last updated: January 30, 2026

Thank you for shopping at Omakase Delivery (operated by Tomo Fuku International Co., Ltd.). We take great pride in the quality of our fresh cakes and food, and want you to be fully satisfied with your purchase. Because our products are freshly made and perishable, we have the following refund and cancellation policy:

Order Cancellation

You may request to cancel your order only if the product has not yet been shipped (Before Shipping). Once the order has been dispatched with the delivery driver (e.g., Grab Express), we are unable to cancel or refund the order as the product is already in transit.

Returns

Due to the nature of our products (fresh food and perishable goods), we do not accept returns. Please do not send your purchase back to the store.

Refunds & Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, you must contact us within 2 hours of receiving the order so that we can evaluate the issue.

Important Note on Delivery: We use third-party delivery services (Grab Express) to deliver your orders. While we ensure that all products are packed securely before leaving our shop, Omakase Delivery is not liable for damages caused during transit by the third-party delivery service.

However, refunds or replacements may be considered on a case-by-case basis under the following circumstances:

• You received the wrong item.

• The product arrived in a condition that is clearly due to a production error (not delivery handling).

How to Request a Refund

To report an issue, please contact us within 2 hours of receiving your order and provide clear photos of the product and the packaging for verification.

• Email: tomofukuramen@hotmail.com

• Phone: 061-0603222

Our team will review your request and respond as soon as possible.

Refund Processing

If your refund is approved, it will be processed to your original payment method within 7–14 business days.